Privacy policy

This policy explains what information EleviaTech Software Services ("we") collects through kasheo.com and the Kasheo software, how we use it, and the choices you have.

Information you give us

When you contact us, buy a licence or activate Kasheo, we receive your name, phone number, email address, shop name and address, and the plan and payment records of your purchase.

Your shop's data

The items, invoices, customers, suppliers and accounts you enter into Kasheo belong to your shop. With the desktop licence they are stored, encrypted, on your shop's PC. Kasheo sends us only what is needed to check the licence and, when you turn them on, the backup, synchronisation and owner-app features. We never sell your shop's data or use it for advertising, and we look at it only when you ask us to for support, or when the law requires it.

Information collected automatically

Our servers record standard technical information when you visit kasheo.com, such as your IP address, browser type and the pages visited, to keep the site working and secure.

Payments

Card payments are handled by our payment providers (such as Paymob or Polar). Card details go directly to them; we do not see or store them. For InstaPay, wallet and bank transfers we keep the transfer reference to confirm your payment.

How we use information

• To issue and activate your licence and provide the features of your plan.
• To confirm payments, issue receipts and process refunds.
• To answer support requests and send service messages about your licence or renewal.
• To keep the service secure and meet legal obligations.

Sharing

We share information only with the providers that run our service (hosting, email and payment providers), each only for its task, and with authorities when the law requires it.

Retention and your rights

We keep account and payment records while your licence is active and as long as tax law requires afterwards. You can ask us for a copy of your information, ask us to correct or delete it, by emailing support@eleviatech.com.

Changes

We may update this policy and will change the date at the top of this page. Questions: support@eleviatech.com or 01050484357.