Refund and cancellation policy

This policy explains when you can cancel a Kasheo purchase and get your money back. Kasheo is sold by EleviaTech Software Services, Egypt, and all prices are in Egyptian pounds (EGP).

Free plan

The free plan costs nothing, so there is nothing to refund. You can stop using it at any time.

Desktop licence (paid once)

• You can cancel and get a full refund within 14 days of payment, as long as the serial number has not been activated on any PC.
• Once the serial number is activated, the licence is not refundable.
• Extra cashier PCs follow the same rule: refundable within 14 days if not yet activated.

Kasheo Online (monthly or yearly subscription)

• You can cancel at any time. Your plan stays active until the end of the period you have paid for and is not renewed.
• Your first payment can be refunded in full within 14 days if you are not satisfied.
• After 14 days, and for renewals, payments are not refundable and we do not refund part of a period.

Services and charges in error

• Setup, data entry and data transfer work that has already been done is not refundable.
• Duplicate or wrong charges are always refunded in full, whenever you report them.

How to ask for a refund

Email support@eleviatech.com or call 01050484357 with your name, shop name, the date and amount of the payment and its reference number.

How and when you are paid back

Approved refunds are paid back to the same payment method you used (card, mobile wallet, InstaPay or bank transfer) within 14 business days of approval. Card refunds may take a few more days to appear on your statement, depending on your bank. The licence is switched off when the refund is made.